Shipping Policy

Delivery Information

Thank you for visiting and shopping at Excella Archery Pro Shop (www.excellaarchery.com.my). Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

  Weight    Peninsular Malaysia     East Malaysia   
(KG)(RM)(RM)
0.1915
11130
21244
31358
41573
51687
618101
719116
821130
922145

* Shipping cost include carrier charges. Delivery delays can occasionally occur. 


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Excella Archery Pro Shop (www.excellaarchery.com.my) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Excella Archery Pro Shop (www.excellaarchery.com.my) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days after the payment complete. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.



Volumetric Weight Calculation

The posting rate will be determined by actual or volumetric, whichever is higher.

 

 

Formula : Volumetric Weight = (L x W x H) cm/5000

International Shipping Zone

Zone 1Zone 2Zone 3Zone 4Zone 5

Singapore

                Brunei, Cambodia, 

                Indonesia, Laos, 

                Philippines, Thailand, 

                Vietnam

                                Bangladesh, Hong Kong, 

                                India, Maldives, 

                                Pakistan, Sri Lanka, Taiwan

                                            Australia, China, 

                                            Japan, Macau, 

                                            New Zealand, South Korea

                                                                              Austria, Bahrain, 

                                                                              Bahrain, Belgium, 

                                                                              Bhutan, Canada, 

                                                                              Denmark, Egypt, 

                                                                              Finland, France, 

                                                                              Germany, Greece, 

                                                                              Iran, Ireland, 

                                                                              Italy, Utd. Kingdom, 

                                                                              Utd. States of America


                                                                              International Shipping Rates 

                                                                              Weight / Zone

                                                                              Zone 1 

                                                                              (RM)

                                                                              Zone 2

                                                                              (RM)

                                                                              Zone 3

                                                                              (RM)

                                                                              Zone 4

                                                                              (RM)

                                                                              Zone 5

                                                                              (RM)

                                                                              < 100g768898109143
                                                                              200g7992105118155
                                                                              400g8297112128167
                                                                              600g84101118137180
                                                                              800g87105125147192
                                                                              1000g90109132156204


                                                                              Returns Policy

                                                                              Our Return Policy provides detailed information about options and procedures for returning your order.