Shipping Policy

Delivery Information

Thank you for visiting and shopping at Excella Archery Pro Shop (www.excellaarchery.com.my). Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

  Weight    Peninsular Malaysia     East Malaysia   
(KG)(RM)(RM)
0.1915
11130
21244
31358
41573
51687
618101
719116
821130
922145

* Shipping cost include carrier charges. Delivery delays can occasionally occur. 


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Excella Archery Pro Shop (www.excellaarchery.com.my) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Excella Archery Pro Shop (www.excellaarchery.com.my) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days after the payment complete. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Please do select at Shipping Method “Quote for Shipping” during checkout and select Payment method “Free Checkout”. Our sales team will we will contact you via email or telephone with the Shipping cost together with the payment link.

Delivery time will depand on the Shipping compnay that you pick during payment comfirmation via email.

Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order.